ProDentim Complaints: What to Do If an Order Goes Wrong

Hardly anyone expects a problem with an online order, and most orders arrive without a hitch. Still, it is reassuring to know what you would do if something went wrong. This page is a practical playbook for ProDentim complaints: the channels that exist, the scenarios people most often ask about and the simple steps for each. Read it once before you order, and you will feel more relaxed afterward.

ProDentim complaints: where to go first

Two channels cover nearly every situation, and knowing which is which saves time.

ClickBank order support deals with the order itself: where it is, what you were charged and how to find your receipt. It runs a toll-free line, 1-800-390-6035, staffed 24 hours a day. International callers can use +1 208-345-4245, and there is self-service at clkbank.com.

The seller’s support handles refund requests, which you send by email with “Refund Request” in the subject.

If you are unsure which to use, start with ClickBank for anything about an order’s status, and the seller’s email for returns.

What to have ready

A few items make every conversation faster, so gather them before you contact anyone:

• Your order id, from the confirmation email.
• The email address you ordered with.
• Your tracking number, if the parcel has shipped.
• The delivery date, once the parcel arrives.
• The packing slip that came in the box.
• A note of dates: when you ordered, when you wrote and to whom.

Keeping those in one email folder takes a minute at the start and saves a lot of searching later.

Scenario 1: no confirmation email

You paid, but nothing landed in your inbox. First, check the spam and promotions folders, and search for “ClickBank” and “ProDentim”. Then check that you typed your email address correctly at checkout, and look at your card statement for a line reading CLKBANK followed by ProDentim. If the charge is there but the email is not, contact ClickBank order support with the card details and the amount, and they can look up the order.

Scenario 2: the tracking email has not arrived

The seller says a tracking email goes out within roughly 60 hours. Allow for weekends, since the clock may include them, then check your spam folder. If it is still missing after that, contact ClickBank order support with your order id. They can confirm the order’s status and tell you where to look.

Scenario 3: the parcel is late

Inside the US the quoted wait is five to seven working days. Overseas parcels, for example to Canada or the UK, are quoted at ten to fifteen. If you are beyond the window, open the tracking link and see where the parcel is. If it has not moved for several days, contact ClickBank order support. Remember that the guarantee starts at delivery, so a late parcel does not eat into your 60 days.

Scenario 4: a charge you do not recognize

A genuine ProDentim order appears as CLKBANK followed by ProDentim. Since nothing renews, according to the seller, there should be exactly one line for your order. If you see a different name, an unexpected second charge, or a charge with no matching order, contact your card issuer first, then ClickBank order support. Keep a record of the date and amount.

Scenario 5: the bonus guides did not arrive

Bonus e-guides are digital and arrive separately from the bottles. They come with 6-bottle orders, and some page versions add them to the 3-bottle package. Your order summary lists exactly which ones are included. If you were expecting them, check your spam folder and your confirmation email for download instructions. If they are still missing, contact ClickBank order support and mention the bonus titles listed on your order.

Scenario 6: you decide you want a refund

The route is the guarantee, and it is simple: 60 days, counted from delivery. Send an email to the seller’s support, putting “Refund Request” in the subject box. Then pack all the bottles, finished or not, plus the slip that came in the carton and a brief note that names you, your email and the order id. The Tallmadge, Ohio address is on the seller’s refund page, and postage is on you, so a tracked service is the sensible choice. Processing takes a few days after arrival, and the credit then reaches your card in about a week and a half at most. For a longer walk-through, see our money-back guarantee guide.

Scenario 7: you cannot reach anyone quickly

It happens occasionally with any company: an email sits unanswered or a line is busy. Do not give up, and do not panic. Try the other channel, because the seller’s email and ClickBank’s phone line are separate. Follow up in writing and mention the date of your first attempt. Because the guarantee is counted from delivery, a few days spent chasing a reply does not make you late, but it is wise to keep moving rather than letting the weeks slip by.

If you have posted a return and want proof it is on its way, your tracking number is the key document. Send it by email to support together with your order id so the parcel can be matched when it arrives.

What a good complaint email looks like

A short, clear email gets the fastest result. Here is a simple structure you can adapt, written in your own words.

Subject line. For a refund, use “Refund Request”. For anything else, state the issue in a few words, for example “Order id and tracking question”.

Opening line. Your full name and the email address you used to order.

The facts. Your order id, the date you ordered and, if relevant, the delivery date and tracking number.

What you would like. One sentence: a refund, a status update or a replacement guide download.

Closing. A polite thank you. Calm, factual messages are the easiest to act on.

Keeping the problem in proportion

Most of the situations above are small and fixable, and the existence of a published process is what makes them so. A late parcel arrives. A missing email is found in spam. A guide download is resent. And if you simply decide the routine is not for you, the guarantee is there precisely for that.

The one thing we would encourage is to act early. If you are going to ask for a refund, do it well within the 60 days. If a parcel is slow, check tracking before worrying. And if something truly looks wrong with a charge, involve your card issuer straight away.

Tips for any support conversation

Whichever channel you use, a few habits help every time:

1. Be specific. Give the order id, the date and the problem in one or two sentences.
2. Keep a record. Note the date, the person you spoke to and what was said.
3. Follow up in writing. An email summarizing a phone call is a useful paper trail.
4. Stay calm and polite. It is the quickest route to a helpful answer.
5. Act within the window. The 60 days run from delivery, so do not wait until the last day.

Why most complaints are avoidable

Many order problems start before the order. Using the seller’s own page, checking the retailer name at checkout, typing your address carefully and using an email address you read daily remove most of the usual causes. Our reviews and complaints overview groups the common themes, our US ordering guide covers delivery for American buyers, and the ProDentim product page shows the offer in full.

Our verdict

ProDentim gives buyers two clear support channels, published return rules and a refund window that starts on delivery. That does not guarantee a flawless experience, nothing does, but it means a problem has a path to a solution. Our editorial score is 4.6 out of 5. Everything is gathered together on the ProDentim hub and the FAQ page.