ProstaVive Money-Back Guarantee: The 180-Day Steps, Explained

A guarantee is only as good as its small print, so we read the ProstaVive money-back guarantee line by line. The headline is generous. The seller allows 180 days, which is six months, to try the powder and ask for your money back. The rules are written down in plain words, and none of them is complicated, but a couple are easy to trip over if you skim. This guide puts the steps in order, flags those two traps and explains how to use the window well.

ProstaVive money-back guarantee at a glance

Item	Rule
Length	180 days
Clock starts	Order date
First step	Email support
What goes back	All tubs
Postage	Yours
Refund	Product price

The clock starts when you order and not when the parcel arrives. That single fact shapes everything else.

The steps, one by one

Follow this sequence and nothing should surprise you.

1. Stay inside the window. Count 180 days from the order date. A calendar note on the order day saves arithmetic later.
2. Write first. Email [email protected] with Refund Request as the subject line. The seller’s refunds page is firm that you must contact support and get an agent’s confirmation before you return the order.
3. Wait for the reply. The seller says agents answer within 48 hours or less. Do not post anything until you hear back.
4. Pack everything. All of your tubs go back, empty and unopened alike. Add a note with your full name, order number and order email.
5. Post it. The address is 285 Northeast Ave, Tallmadge, OH 44278. No return label is supplied and the postage is yours.
6. Send the tracking ID. Email it to support, so the parcel can be matched to your order.
7. Wait for the refund. The seller processes it when the parcel arrives, and the money usually shows on your statement within five to ten days.

The two traps

Trap one: returning before the reply. The seller says to contact support and receive confirmation from an agent before you send the order back. A parcel that arrives unannounced is harder to match. Always wait.

Trap two: running out of window. Because the clock starts at the order, a late decision leaves little room for the email, the wait and the postal journey. Aim to decide by day 150 and the problem disappears.

What you get back, and what you do not

The refund covers the product price. It does not cover shipping, so the $9.95 added to one-tub and three-tub orders when we checked on October 28, 2026 is not refunded. The six-tub order shipped free inside the US, so on that order only your return postage is out of pocket. Outside the US, the shipping and any duties are also yours.

In round numbers, a full return of the six-tub order recovers $234 and costs you the postage. A return of a single tub recovers $79 and costs you the $9.95 shipping and the postage.

Using the whole window

The seller encourages buyers to make the most of the period. Its contact FAQ says you are perfectly entitled to use the ample guarantee window, even after using up all of your supply. In practice that means you can run a full tub, or several, and still decide. That fits the seller’s own advice of daily use for about three to six months, since a six-tub supply covers the full 180 days.

A timeline for a six-tub order

Day	What to do
0	Order; save number, date, email
30	First check-in note
90	Second check-in note
150	Keep-or-return decision
151 to 160	If returning, email support
180	Window closes

The days between 150 and 180 are your cushion. They cover the email, the agent’s reply and the parcel’s journey, none of which you control.

Packing and posting

A few small habits make a return smooth. Keep the tubs in a single sturdy box. Put the note with your name, order number and order email inside, and keep a copy. Ask the post office for tracking and keep the receipt. Photograph the parcel before you seal it. Email the tracking ID the same day. If you ordered from outside the US, allow extra transit time to Ohio.

If something does not go to plan

Suppose the agent has not replied in 48 hours. Send one polite follow-up, quote your order number and mention the date. For payment questions, ClickBank’s order support is on 1-800-390-6035. Keep every message, and keep the order date handy, since that is what the 180 days are measured from. Our complaints guide covers these cases in depth.

What the guarantee does not cover

Being clear about limits keeps expectations healthy. The guarantee returns the product price, so it does not repay shipping, return postage or any customs charges on an overseas order. It belongs to orders placed on the seller’s own page and handled by the seller’s support, which is why we keep saying to use that page and no other. And it is a financial remedy, not a medical one: if a reaction worries you, the first call belongs to your doctor, and the email to support can follow. Our safety page summarizes when to ask a doctor before you start.

Why 180 days is a sensible length

Length is the quiet strength of this guarantee. A tub is 30 servings, so 180 days is exactly six tubs. The seller’s own advice is to take the powder daily, ideally for three to six months, and it says some users mention changes within a few weeks. A refund window that is shorter than the advice would be awkward, because you would have to decide before finishing the trial the seller recommends. Here the two line up. You can follow the full suggested routine and still have time to change your mind.

Three questions for day 150

When the reminder goes off, ask yourself three plain questions. Did I actually take the powder most days? Do I want to carry on, with an honest look at what the last five months were like? And do I have a few weeks to spare for an email, a reply and a parcel? If the answer to the first is yes, the second is no and the third is yes, the guarantee is built for exactly this moment, and the steps above are all you need.

If you did not take it regularly, consider a few more weeks of steady use before you decide, while the window is still open. A fair test needs a fair routine.

Keeping records

Paperwork is dull until it matters. Keep four things in one note or folder: your ClickBank order number, the order date, the email you used and a screenshot of the guarantee wording on the day you ordered. If you do return tubs, add the tracking receipt and a copy of the note you put in the parcel. With those in hand, any exchange with support is a matter of copying and pasting, and nothing depends on memory. The ProstaVive hub keeps the refund steps in a short list you can check against your own notes.

Why the guarantee shapes our score

A long, clearly written guarantee does a lot of work in an offer like this one. It lets you test the routine on your own terms for half a year, it spells out the steps and it names a real address. Without it, our editorial score of 4.6 out of 5 would be lower. We still keep in mind that postage is yours and shipping is not refunded, which is why the six-tub order is the tidiest way to use the window. The ProstaVive hub and the FAQ page put the steps in short form, and our price guide shows what each order costs.