ProstaVive Complaints: What to Do, Who to Contact and When

Most order problems are small and fixable once you know whom to ask and what to say. This guide on ProstaVive complaints is organized by problem, because that is how they arrive in real life: a parcel that has not turned up, a charge you do not recognize, a refund you are waiting for, an email nobody answers. For each we give the contact, the details to have in hand and a realistic timeline. We are an independent publisher, so nothing here speaks for the seller, and the contact details are the seller’s own.

ProstaVive complaints: your contact map

Problem	First contact
Late parcel	Seller support
Refund request	Seller support
Unfamiliar charge	ClickBank
Billing question	ClickBank
No reply	Seller, then ClickBank

The seller’s email is [email protected] and its phone line is (863) 591-4284. ClickBank’s order support is 1-800-390-6035. Have your ClickBank order number, order date and order email on hand before you write or call.

Problem one: the parcel has not arrived

Start by counting. The seller ships within two to three days of the order and sends a tracking email. US delivery then takes five to seven business days and can reach ten, while overseas parcels take ten to twelve. Business days leave out weekends and holidays, so a parcel can be on time and still feel late.

Next step: if tracking shows no movement after ten business days in the US, write to [email protected] with your order number, order email and tracking number. Ask where the parcel is and when to expect it. Allow 48 hours for a reply.

Problem two: a charge you do not recognize

Check your statement for a line that begins CLKBANK. ClickBank is the retailer at checkout, so a charge reading CLKBANK*Prostavive is how your order appears. The card entry for the six-tub order may look slightly different from the one-tub entry, so do not be alarmed by a different string of digits.

Next step: if the amount or date does not match your order, call ClickBank on 1-800-390-6035 with your card statement in hand. If the charge does not carry the CLKBANK name at all, call your card issuer, since it may not be from the seller.

Problem three: you want a refund

The guarantee runs 180 days from the order date, and the process has a set order of steps. Write to support with Refund Request in the subject and wait for an agent before you return anything. Then send all tubs, empty or unopened, to 285 Northeast Ave, Tallmadge, OH 44278, at your own postage cost, and email the tracking ID with your name, order number and order email. The refund covers the product price and not shipping.

Next step: do the emailing first, and keep your sent message. Our guarantee guide gives the full list.

Problem four: the refund has not shown up

Refunds are processed when the seller receives your parcel, and the money usually appears on your statement within five to ten days after that. Count from the day the parcel arrived, which your tracking will show, and not from the day you posted it.

Next step: if ten days have passed since delivery, email support with your tracking ID and the date it was delivered. If the seller confirms the refund and your statement shows nothing, ClickBank’s order line can help trace it.

Problem five: nobody has replied

The seller says agents answer within 48 hours or less. Weekends can stretch that. After three business days, send one short, polite follow-up in the same email thread, quoting your order number and the date of your first message. If the matter is a payment, also call ClickBank. If it is a question the seller can answer by phone, try (863) 591-4284.

Problem six: an order placed twice

A repeat order is awkward but fixable. Check your statement for two CLKBANK entries, then write to support at once with both order numbers and ask what can be done. The 180-day guarantee runs from each order date, so move quickly. We suggest saving a screenshot of each receipt.

What not to do

A few well-meant moves make problems harder. Do not post tubs back before an agent has answered, since an unannounced parcel is difficult to match to an order. Do not open a card dispute for a delivery that is simply inside the seller’s stated range, because that can complicate a refund you would otherwise get through support. Do not send the same message five times; one clear email and one polite follow-up work better. And do not wait until the final week of the 180 days to raise a return, since the clock runs from the order date and the postal journey takes time.

An escalation ladder with timing

When	Do this
Day 0	Save order number, date, email
10 business days late	Email support with tracking
3 business days, no reply	One follow-up email
Payment problem	Call ClickBank
10 days after return arrives	Email support about the refund
Charge not from CLKBANK	Call your card issuer

The ladder is short on purpose. Most issues are solved on the first or second rung, and a clear record of dates is what makes the later rungs quick.

Keep a simple log

A tiny table in your notes app saves arguments. Record each contact: the date, who you wrote to or called, what you asked and what they said. When you speak to a person, note their name or first name if they give it. If you need to follow up, quote the earlier date and say that you are following up on it. Agents can find a thread quickly when the details are in front of them, and that is true whether you are dealing with the seller or with ClickBank. The ProstaVive hub holds the contact details in one place for easy reference.

A short script for your email

Subject: Refund Request (or Order Question). Body: your full name, your ClickBank order number, the order date, the email you used, one sentence about the problem and, for a delivery question, the tracking number. Keep it to five or six lines. Short messages are answered faster than long ones, and a clear subject line tells an agent which pile it belongs in.

When the problem is not about the order

Not every worry is about parcels and money. If your concern is about how you feel, the right contact is a doctor, not a support desk. Support can answer questions about shipping, billing and refunds, and it cannot assess your health. The seller’s own advice, if you have an adverse reaction, is to stop and ask your doctor. A refund can come later, and nothing about the guarantee is lost by seeing a doctor first, since the window runs for 180 days from your order date.

Avoiding most problems in advance

Order before your last scoop, save your order details the moment you buy, read the shipping line in the cart, and plan your keep-or-return decision for around day 150. If you take medicine or have a health concern, ask your doctor before starting. Our US shipping guide covers delivery timing, and the FAQ page answers the common practical questions.

Our take

A product ordered online is bound to have an occasional hiccup, and what matters is how clear the route to fixing it is. Here the contacts are named, the steps are written and the guarantee is long. We score the offer 4.6 out of 5, a grade of our own. For a calm overview of the usual worries, read our reviews and complaints article, and for the package facts see the ProstaVive hub.