The Brain Song Refund Policy: The 90-Day Guarantee Step by Step
A guarantee is only as good as its steps. Here is how the 90-day money-back guarantee on The Brain Song works, from your first listen to a refund in your account.
Contents
A good guarantee turns a leap into a step, and that is what the 90-day refund on The Brain Song does. This guide to The Brain Song refund policy walks through the whole thing in order: what the terms say, how to ask, what to include, how long it takes and how to use the window well. The short version is that you pay $39 once, you can listen for up to 90 days and if the audio is not for you, you can ask for your $39 back. Here are the details, so that you know exactly what to do if you ever need to.
What the terms say
The seller’s page ends with a clear line: your purchase is backed by a 90-day money-back guarantee, with terms. The terms of sale spell it out for digital products: you may get a refund on any purchase requested within 90 days of your initial purchase. That is the rule that applies to The Brain Song, a 12-minute digital audio.
Notice two details. First, it is “any purchase”, so there is no complicated list of conditions to fit into. Second, the clock starts at your “initial purchase”, so the day you buy is day one. Everything else follows from those two points.
The steps, in order
Here is the whole process, from decision to refund.
- Decide within the window. Your 90 days begin on your purchase date. Aim to decide with a few days in hand.
- Gather your details. You will need your order number and your reason for the request.
- Write to the seller. Send an email to [email protected] with the subject line “Refund Request”.
- Or ask ClickBank order support. Because ClickBank handled the payment, you can take your request there instead.
- Wait for your refund. It shows up within 5 to 10 business days, depending on your bank.
Those are the steps the seller’s refund page gives, and that is the whole process.
What to write
You do not need a long message. A short, clear one is faster to handle. Here is a template you can adapt:
Subject: Refund Request
Hello, I bought The Brain Song on [date] and my order number is [number]. I would like to use the 90-day money-back guarantee, because it was not the right fit for me. Thank you.
Keep your reason honest and short. “It did not suit my routine” or “I did not notice a difference” are both fine. If you like, add the email address you used to order, so the team can find your purchase quickly.
Other ways to reach support
If you would rather not write, there are alternatives.
- Phone: the refund page lists +1 251-501-2766, open Monday to Friday, 9 to 5 Eastern.
- ClickBank order support, which can look up your order and help with a refund request.
Whichever you choose, have your order number ready. It is the key to everything.
What to keep, from day one
Take a minute on the day you buy to set up a small record. Save these:
- Your order number, from your order page.
- Your purchase date, so you can count the 90 days.
- The support contacts, copied into a note.
- A short log of your listening, one line a week, so your reason is concrete if you need it.
A good record makes any request quick and calm. If you ever feel rushed, it is because you left the decision late, and a record helps you avoid that.
How to use the 90 days well
A guarantee is most useful when it is used on purpose. Here is a plan.
Start on day one. Listen to the audio the day you buy. Every day you wait is a day you lose from the window.
Listen daily for the first month. Twelve minutes a day is about 6 hours by day 30.
Review at weeks four and eight. Look at your notes and decide whether to continue.
Decide before week twelve. If you want a refund, send your request with a few days to spare, in case a message is delayed or you need a reply.
Our how to use guide lays out a daily routine to fit inside this plan.
What happens after you send your request
Once your message is on its way, the next stage is waiting, and it helps to know what to expect. The seller states that a refund shows up within 5 to 10 business days, depending on your bank. That range covers the time the seller and ClickBank take to process the request and the time your bank takes to post the money back. Business days exclude weekends and public holidays, so allow for those when you count.
If the window passes and nothing has arrived, do not wait in silence. Check your account first, in case the credit is pending. Then write back to the same address, quoting your order number and the date you sent your request, or ask ClickBank order support to look at the order. A short, polite follow-up is usually all that is needed.
Quick answers to common refund questions
Can I ask on the last day? The terms speak of a purchase “requested within 90 days”. We would not leave it to the last day, though. Send your request with a few days to spare so that a slow reply or a mistyped address does not cause problems.
Do I have to explain myself at length? No. The steps ask for your order number and your reason. One honest sentence is plenty.
What if I lose my order number? Look at your order page and your records from checkout, and tell support the details you do have, such as the date of purchase. ClickBank order support can also help you find an order.
Can I still use the audio while I wait? We would simply recommend that you decide first. If you plan to ask for your $39 back, stop listening and send your request.
Does a refund affect the seller’s email list? When you buy, you join the seller’s email list and may see other offers, and you can unsubscribe at any time. That is a separate step from a refund request.
What the guarantee does not cover
To be clear about the edges, the guarantee covers an order made through the seller’s own checkout. It does not cover files obtained elsewhere, copies on other sites or anything bought on a page that is not the seller’s. That is one more reason to start at the seller’s order page. Our free download guide explains the trade.
The refund as a selling point
Seen from the buyer’s side, the guarantee changes the question. You are no longer asking “Is this worth $39?” but “Is this worth 12 minutes a day for a few weeks, with a way out?” For many readers, that is an easier question to answer yes to. And if you do ask for a refund, nothing in the process is meant to be hard: a short message, an order number and a few business days.
Our take
The refund policy is one of the best parts of the offer: 90 days from purchase, clear steps, named contacts and a defined refund time. We score the offer 4.5 out of 5, which is our own editorial score and not a customer rating. For the price and refund details together, see the page for The Brain Song.
Our overview of The Brain Song and the FAQ page repeat the refund steps.
Frequently asked questions
What is The Brain Song refund policy?
A 90-day money-back guarantee. For digital products, you may get a refund on any purchase requested within 90 days of your initial purchase.
How do I ask for a refund?
Write to [email protected] with your order number and your reason, using the subject Refund Request. You can also ask ClickBank order support.
When does the 90-day period start?
On the day of your initial purchase, not on a later date.
How long does a refund take?
It shows up within 5 to 10 business days, depending on your bank.
Is there a phone number?
Yes. The refund page lists +1 251-501-2766, open Monday to Friday, 9 to 5 Eastern.
Does the guarantee cover a copy from another site?
No. The 90-day guarantee applies to an order made through the seller's own checkout.
About the author
OccHealthNews Editorial Team. We read the studies, guidelines and regulatory filings so you do not have to, and we show our sources on every piece. More about how we work.
